For any incident report, please use the contact form provided below. We will make our best effort
to provide the most suitable solution depending on the problem you are facing.
Legal notice
In accordance with the stipulations of the French Act n°78-17 as modified, TOTAL Global
Information Technology Services S.A.S. manages and processes your personal data for the
handling of your requests and offered services on this website. You are entitled to
demand access, to modify, to rectify, or delete your data. You can also object to the
processing and circulation of your personal data on a legitimate ground. If you wish
to exercise your rights, please review § 7 of our
Privacy Policy.
Disclaimer Notice
The incident you are describing is
possibly already deeply documented in our FAQs, and this incident reporting form is
automatically customised against the incident family that you just selected, to help
you in self-diagnostics and self-resolution, and to assist the gathering of all
required information in case your incident still persist after our FAQ reading.
For this reason, please note that we will systematically dismiss every incident report whose solution
is already fully covered in our FAQ, or whose topic don't match the incident family you selected.
Prior raising this incident, have you checked our
FAQ section related to this kind of issue?
Describe your problem
Enter here the most exhaustive and comprehensive description for your problem.
Be precise, factual, and provide the most possible details on the issue
you are reporting (resource name, what is happening, when and where
exactly).
Also indicate us the whole process you are following step by
step to reproduce your issue, as we might have to have a full simulation
of your session with your profile to confirm your incident and investigate.
Attach reports and screenshots
Attachment of your Session Report
is always mandatory if you can login.
If you don't know how to generate your Session Report, consult the Howto here.
Please attach here also the most comprehensive screenshots to help us understand your issue (max of 5 attachements,
as listed in the required attachment paragraph
for the incident type that you selected).
When providing screenshots, please capture your full browser window, including
the navigation bar.
These attachments are required to provide to our incident teams the most comprehensive and complete information to dispatch
and process your incident within the best time possible.
For this reason, please note that we will systematically dismiss every incident
report missing one of those required attachments.
